About Gratis Solutions

Founded to redefine fixed operations in the automotive industry, Gratis Solutions® brings innovation, transparency, and customer-centricity to dealer service and sales performance.

Our Beginning

After years of experience delivering tech solutions to dealerships, we recognized a clear gap in the market: tools were often expensive, cumbersome, and locked dealers into lengthy contracts. That’s when we created Gratis—a platform built to empower dealerships with freedom of choice.

Our Name and Philosophy

Gratis, meaning “free,” reflects our commitment to giving dealerships the flexibility to select only the tools they need—without being tied into one-size-fits-all packages.
We empower consumers, giving them secure access to their service history, sales info, and vehicle details, while facilitating direct, transparent communication between dealers and their customers.

The Product Suite

Our cloud-based solution suite includes:

techWALL® – A comprehensive fixed-ops platform designed to enhance service processes, improve customer trust, and boost revenue through transparency and engagement.
payWALL® – A seamless, secure payment and service payment experience that adds convenience and efficiency to dealership operations.
autoWALL® – The industry’s first interactive customer community, strengthening long-term loyalty and engagement from the service lane to the showroom.

Why Dealers Choose Us

Modern Tech Meets Simplicity: Secure, scalable, and constantly evolving, our tools are built to adapt to dealer-specific workflows.
Security & Certainty: With certifications like RSI, TPISR, PCI, and two-factor authentication, our platform safeguards both dealer and customer data.
Smart Features:
- AI-powered parts management leverages sales history for intelligent inventory recommendations.
- Mobile scheduling adapts to technicians’ availability and GPS—uniquely simplifying mobile service logistics.
- Marketing-grade communication tools make targeted outreach easy, enabling deeper customer relationships and real-time follow-up.

Our Impact

Thousands of dealership service advisors use our platforms to increase RO hours, improve approval rates, and build trust—backed by data-driven reporting and seamless DMS integrations.

Where We Operate

Privately held and headquartered in Chattanooga, Tennessee, Gratis Solutions has been active since 2013 and counts dealerships nationwide among its customers.

Our Mission

To revolutionize the fixed-operations experience by:

Delivering simple, secure, choice-driven solutions
Empowering dealers and customers with transparency and communication
Fostering long-lasting trust, loyalty, and business growth

Want to See techWALL® in Action?

Request a live demo to discover how we can transform your service department, enhance customer satisfaction, improve efficiency, and boost profitability with tools that work for you—your way.

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